Employee Assistance Program Policy Template

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What is an EAP (Employee Assistance Program) Policy?

An EAP policy is a document that outlines the structure and guidelines of your employee assistance program. It should include information about the types of services offered, eligibility requirements, confidentiality policies, and procedures for accessing the program. A policy template is a helpful tool to ensure that your EAP is consistent across your entire organization and that employees know what to expect when they need assistance.

Why Companies Should Have an Employee Assistance Program Policy

Employee Assistance Programs (EAPs) provide support and resources to employees who may be struggling with personal or work-related issues. This can include mental health concerns, financial problems, substance abuse, and family issues. By offering EAPs, companies can show their commitment to the well-being of their employees and create a supportive work environment. Providing EAPs can also improve employee productivity and job satisfaction, reduce absenteeism and turnover rates, and ultimately lead to a healthier and more positive workplace culture. Additionally, EAPs can help companies identify and address potential problems before they become more serious issues that could negatively impact the business. Overall, implementing an EAP can have many benefits for both employees and the company as a whole.

Employee Assistance Programs Policy Template

The objective of this policy is to institute a framework and protocols for the implementation of an Employee Assistance Program (EAP), in order to provide aid to employees who might be experiencing personal or professional issues that can impact their overall well-being and work productivity.


This policy applies to all employees, including full-time, part-time, and temporary employees.


Purpose of the Employee Assistance Program (EAP)

The EAP is designed to provide confidential support and counseling services to employees who may be experiencing personal or work-related challenges that affect their well-being and job performance. The EAP will provide employees with access to professional counseling services, referrals to community resources, and other support services to help them address personal and work-related challenges.


All information shared with the EAP counselor will remain confidential, and only the employee seeking assistance can authorize disclosure of their information. Exceptions to confidentiality will only be made in cases where there is a risk of harm to the employee or others, as required by law or company policy.


All employees of are eligible to use the EAP services. Spouses and dependent family members of employees may also be eligible for services depending on the terms of the EAP contract.

Access to Services

Employees can access EAP services by contacting the EAP provider or the HR department. The EAP provider will provide referrals to licensed professionals for counseling services or other support services as needed.

Cost of Services

The EAP services will be provided at no cost to the employee. However, any additional services required beyond the initial assessment may be covered by the employee's insurance or require payment from the employee.

EAP Services

The EAP services will include:

  • Confidential counseling services for personal and work-related issues
  • Referrals to community resources and support services
  • Crisis intervention services
  • Wellness programs and workshops
  • Consultation services for managers and supervisors

Responsibility of Managers and Supervisors

Managers and supervisors are responsible for promoting the EAP services to employees and encouraging them to seek assistance when needed. They should also be aware of the signs of distress in their employees and refer them to the EAP services as appropriate.

Employee Responsibilities

Employees are responsible for seeking assistance from the EAP services when needed and actively participating in the counseling and support services offered. They should also maintain the confidentiality of any information shared during the counseling sessions.


prohibits retaliation against any employee who seeks assistance from the EAP services. Any employee who retaliates against an employee for seeking EAP services will be subject to disciplinary action.

Review and Evaluation

This policy will be reviewed periodically to ensure its effectiveness and to make any necessary updates. The EAP services will be evaluated on an ongoing basis to ensure that they are meeting the needs of the employees and the company.


The EAP is an important resource for supporting the well-being and job performance of employees. This policy establishes guidelines and procedures for implementing the EAP services and outlines the responsibilities of managers, supervisors, and employees in promoting and using the services.

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