“External Service”: Any software used by Manatal in connection with the provision of the Service which is administered by a third-party. External services include, but are not necessarily limited to, the following: DNS servers, hosting providers, email servers, and the like.
“Unavailable”: the Service is unavailable if the Customer is unable to access it.
“Planned Downtime”: Planned Downtime is any instance where Manatal intentionally causes the Service to be Unavailable
Customer may receive some refunds at the Manatal discretion by providing a written request to Manatal no later than 30 days after the last day of the month during which the Unavailability for which such refunds are being applied occurred. If refunds are applied to Customer’s it will never be higher than the respective monthly customer fee.
Refunds will not be awarded in the event of any of the following:
Manatal provides to subscribers one free data export a year (in CSV, Excel file).