Effective communication is what helps a business to run smoothly, offer transparency, and provide outstanding customer experiences to its clients. Hiring someone with great communication skills assists with internal development, customer satisfaction, and much more!
Look for candidates who have demonstrated experience in effective communication. Note how they communicated when applying for the role and setting up their interview. It will give a great insight as to how they generally communicate.
These employees usually have the following qualities;
- Demonstrated interpersonal and relationship building skills.
- Strong oral and written communication abilities.
- Organized, and able to work with various people from different backgrounds.
- Persuasive in nature, able and willing to help others understand and see the bigger picture.
The following questions will help you assess how the candidate fairs with communicating in both easy and difficult situations.
Examples of Communication Questions
- Tell me about a time you had to convey a message to different groups of people from different backgrounds; what were the challenges you faced?
- How do you ensure that you have communicated clearly, and others have understood you?
- Do you prefer to communicate in writing or verbally?
- What do you think some of the challenges are when communicating in writing?
- What are other methods of communication you think are useful in the business world?
How to Evaluate Candidates
- Look for candidates who exhibit examples of real work experiences to back up their claims of being effective communicators
- Identify candidates who are naturally able to talk and persuade others.
- For senior-level and management candidates, look for where they have supported or led a team and communicated with the team and external partners.
- Identify candidates who can show strong communication in various forms and that have worked with people from various cultures and backgrounds.
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