As a recruiter, understanding how to utilize video interview software can give you a competitive edge in finding the best talent for your company. Even as the world continues to adapt to the changes brought on by the pandemic, businesses and recruitment agencies have had to find alternative ways to conduct their operations. Since recruiters can no longer conduct in-person interviews, they have had to rely on video interviews, allowing them to connect with candidates remotely. This alternative way of recruiting has led to the exponential growth of video interview software. Studies show that the global market for video interview software is expected to reach US$ 536.85 Million by 2028. 
However, this new method comes with its own set of challenges and considerations for recruiters. As a recruiter, you will be familiar with most traditional recruitment methods, such as phone screening and in-person interviews. To make sure that you get the best video interview software that meets your expectations, we have put together this guide to help you avoid some common pitfalls and mistakes when selecting a video interview software.
Types of Video Interview Software
There are two main types of video interview software used in the recruitment industry: live and pre-recorded.
Live Video Interview Software
The live video interview software is what most of you might be familiar with. It is a software that allows recruiters to meet with candidates online and face-to-face by setting up a meeting time. This type of software is similar to generic video call tools, such as Zoom or Skype, but with additional features that are specific to recruitment, such as live interviews, interview recordings, candidate screening etc.
Pre-Recorded Interview Software
This type of interview software allows you to send candidates a set of questions that they can answer on their own time by recording a video. This type of software is also known as asynchronous or one-way video interview software.
Both live and prerecorded video interview software have their own benefits. While live video offers a more personal and interactive experience between recruiters and candidates, pre-recorded video interview software provides more convenience and flexibility for both recruiters and candidates, but it can also be less engaging and natural than a live conversation.
Why Do You Need To Choose The Right Video Interview Software
89% of organizations  said they were using video interviewing for recruitment. This validates that a lot of recruiters are using video interview software for their recruitment process. Here are some of the main reasons why:
- With good software, you can save time and money by reducing travel expenses, scheduling conflicts, and other administrative tasks
- You can expand the reach and diversity of your candidate sourcing by sourcing for both local and global talent
- You can also, enhance the candidate experience by providing convenience, flexibility, and accessibility
- A video interview software allows you to improve the quality and consistency of the assessment by using structured questions, rating guidelines, and artificial intelligence
- By enabling easy sharing and reviewing of video interviews, it increases the collaboration and transparency of the hiring team as well.
Problems with Choosing the Right Video Interview Software
While choosing the right video interview software might help you save costs and streamline your recruitment process, there are some challenges that might come up for many recruiters selecting the right video interview software. There are many options available in the market, each with different features, prices, and reviews. How do you know which one is best for your organization? Here are some common problems that you may encounter when choosing video interview software:
- Scheduling: Coordinating interviews across multiple time zones, managing conflicting schedules, and ensuring that both the interviewer and the interviewee are available can be a logistical challenge. Video interview software should ideally offer easy scheduling tools that allow you to send invitations, receive confirmations, and make adjustments as needed.
- Ease of Use: If the software is not user-friendly, it can lead to frustration for both recruiters and candidates. Complicated interfaces, unclear instructions, or technical glitches can negatively impact the overall experience. Intuitive navigation and clear instructions are essential to ensure that both parties can use the software comfortably.
- Integration: Many recruitment processes involve multiple tools and systems, such as Applicant Tracking Systems (ATS), calendars, and communication platforms. Integration challenges can arise when the video interview software doesn't seamlessly connect with these existing tools. You might have to manually input data, leading to errors and inefficiencies.
- Technical Issues: Video interview software relies heavily on stable internet connections and compatible devices. Technical glitches, poor video/audio quality, and connectivity problems can disrupt the interview experience and create a negative impression for candidates. It’s a good idea to ensure the software is reliable and can handle different network conditions.
- Candidate Experience: The software's impact on the candidate experience should not be underestimated. If the software is difficult to access, navigate, or understand, candidates might get a negative impression of the company's technological capabilities. This could influence their decision to pursue the opportunity or affect their perception of the company's professionalism.
How Do You Choose the Right Video Interview Software?
With these problems highlighted above, you must be wondering how to choose the best platform without getting overwhelmed. Luckily, we have put together a way for recruiters to select the right video interview software and save you from the overwhelm. Here are five tips to help you choose the right video interview software:
Prioritize Your Needs
Before you start looking for video interview software, you should have a clear idea of what you want to achieve and what you need from the software. We advise that you consider things like the size of your business or organization, budget, culture, values, and vision. You should also consider the type of role, industry, and level that you are hiring for and the skills, competencies, and attributes that you are looking for in your candidates.
Compare different software
Once you have defined what you need the video interview software for, you should start researching and comparing different video interview software options that match your criteria. You should also look for reliable sources of information, such as official websites, customer reviews, industry reports, and expert opinions. This can help you narrow down your options to a few that seem promising and appealing to you.
Test the software
With the few video interview software options list you have probably gathered, you can begin testing them out before making a final decision. Look for ones that have a free trial or a demo, and try using the software yourself. It’s also a good idea to conduct a mock interview with a colleague or a friend and ask for their feedback on the software.
Evaluate the results
We will assume that you have been using the video interview software for some time. It's time to make sure that the software is actually helping you in achieving your business goal. Start by evaluating its results and impact on your hiring process and outcomes. You should measure its performance based on some key indicators, such as time-to-hire, cost-per-hire, quality-of-hire, candidate satisfaction, and employee retention.
What Software is Best for Video Interviews?
Based on our research and comparison, we have come up with the top five video interview software in the market. These are:
Vervoe is the best video interview platform that helps companies uncover skills at scale to make data-driven employment decisions. The software uses intuitive machine learning AI to grade and rank candidates and provides a full library of ready-to-use assessments tailored for multiple roles. Vervoe also offers realistic job simulations purpose-built for your position to test skills in a practical work environment.
- It allows people to answer with text as well as video because it makes it more personalized
- Vervoe can help you create custom assessments for each of the roles you are trying to fill, and quickly assess thousands of candidates
- Ease of use and layout is very useful and helps with making a decision on candidates.
- AI grading is unreliable.
- Some users complained about the software not being able to integrate with their current system.
- No tracking to see communications with candidates.
- $228 Annually.
We recommend Vervoe because it helps organizations hire top candidates based on merit. Its AI helps scale the hiring process, bias-free.
2. Spark Hire
Spark Hire is another popular video interview software provider. It offers pre-recorded video interviews with unlimited interviews, questions, and candidates. Like HireVue, the software is also suitable for organizations that need to hire for high-volume or niche roles in a fast and efficient way.
- SparkHire has a great knowledge base and video tutorials.
- It also offers a terrific onboarding service for companies.
- The tech support is always responsive.
- Some users have reported limitations on job slots due to budget constraints.
- Others have found it difficult to use the software on their phone when trying to flip from one question to another.
- Starts at $149/month.
For companies looking for easy-to-use video interviewing solutions with responsive tech support. Spark Hire offers a great knowledge base and video tutorials, as well as a terrific onboarding service for companies.
myInterview is a video interviewing solution that provides an intuitive, collaborative, and reliable hiring platform for small businesses, large companies, and enterprises. The software allows you to get to know the personality behind the resume and meet your candidates before they walk through the door. Furthermore, it offers customizable branding, ATS integrations, and Smart Shortlisting to make finding your next star hire easier.
Here are some pros and cons of myInterview:
- Intuitive and easy-to-use platform
- Offers customizable branding and ATS integrations
- Provides Smart Shortlisting to help find the best candidates
- Allows you to get to know the personality behind the resume
- Custom integration does not fully integrate with self-service options.
- There can be occasional technical glitches
- Starts at $99 per month
We recommended it because it provides an intuitive, collaborative, and reliable hiring platform. Plus its customizable branding, ATS integrations, and Smart Shortlisting make finding your next star hire easier.
Willo is used for conducting video interviews with candidates, allowing HR personnel, hiring managers, and recruiters to screen and assess candidates from anywhere in the world. It offers features such as pre-recorded and live video interviews, AI-powered assessments, and integrations with applicant tracking systems (ATS) to help you find the best candidates for your open positions.
- Saves time and effort in the recruitment process
- Great customer support
- Highly customizable to fit any organization’s specific needs
- Positive user experience for both interviewers and interviewees
- Easy-to-use and user-friendly platform
- Lack of Integration with Other Tools:
- The user interface of Willo can be a little bit confusing
Starts at $75 per month
We recommend Willo because it is an excellent video interviewing platform that makes the hiring process much easier in today’s remote environment. It is highly customizable to fit any organization’s specific needs and has received positive reviews from users.
InterviewStream is a simple and easy-to-use video interview software provider that offers pre-recorded video interviews with customizable questions and candidates, as well as live video interviews with chat and notes.
- Provides solid preset questions.
- Excellent customer support team.
- The process or logistics of setting up a position and questions is bad.
- The workflow isn’t intuitive and requires learning the vocabulary of the system.
- The price model is not displayed on the website.
We recommend InterviewStream for companies looking for an easy-to-use video interviewing solution with good preset questions.
As the recruitment landscape continues to evolve, video interview software stands as a transformative tool that empowers recruiters to transcend geographical barriers, save time and costs, ensure fair evaluations, and enhance candidate experiences. However, not all video interview software is created equal. There are many factors to consider when choosing the right video interview software for your needs. To help you make an informed decision, we have reviewed some of the best video interview software in the market, like HireVue, Spark Hire, VidCruiter, Wiilo, and InterviewStream. Each of these software has its own strengths and weaknesses, so you need to weigh them carefully and compare them to your specific requirements.