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Patient Access Representative job description

This Patient Access Representative job description template can be used to advertise open positions in your company. Customize the requirements and responsibilities to meet the role’s specific needs.
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Job brief

We are seeking a professional, dynamic, and service-focused Patient Access Representative to join our team! The ideal candidate will have a strong background in customer service and be an effective administrator and multi-tasker. The role's key focus will be to assist patients with accessing services they need, either via phone or email, providing helpful and factual information at all times.

Responsibilities

  • Answer incoming calls and emails from patients wishing to access services at the facility.
  • Advise patients regarding services offered and availability of appointments for the service.
  • Ensure that accurate and concise information is required.
  • Liaise with service providers within the facility to ensure up-to-date wait times, and calendar availability is provided.
  • Assist patients with the information needed to access specific services.
  • Check patients' insurance coverage and copay status (if applicable) to pre-qualify them for the services they require.
  • Advise patients who do not have the correct or required insurance what the fees and costs are associated with their desired treatment or service.
  • Verify insurance information provided by patients.
  • Liaise with insurers to understand policy exclusions and other issues that may arise.
  • Keep all patient information up to date on the system.
  • Provide required information to various departments to assist with the ease of access to services for patients.
  • Work in line with patient confidentiality guidelines when sharing information with internal or external departments/providers.

Requirements

  • High School Diploma or above
  • Previous experience in an administrative role in a healthcare setting
  • Excellent communication skills, both written and verbal
  • Proficient with the use of EMR systems and other care-related computer systems
  • Good telephone manners and customer service skills.
  • Thorough understanding of the facility's services and insurance verification procedures
  • Highly organized and able to prioritize own load
  • Good typing speed of at least 50 wpm

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Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
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Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
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Senior Talent Acquisition - Manpower Group
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Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
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International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
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