Sales Support Specialist job description

In today's fast-paced business world, a Sales Support Specialist plays a crucial role in ensuring the success of a sales team. They provide the necessary administrative and operational support to sales representatives, allowing them to focus on generating revenue and meeting targets. However, finding the right individual with the right skill set can be a challenge. Use our job description template to find the best candidates for your job opening.

Sales Support Specialists play a crucial role in assisting the sales team by providing administrative support and ensuring smooth operations within the sales department. They are responsible for managing various sales-related tasks, maintaining accurate records, and providing exceptional customer service to clients. Sales Support Specialists serve as a bridge between the sales team and other departments, facilitating communication and coordination to ensure successful sales outcomes.

Sales support specialist responsibilities

1. Provide administrative support to the sales team, including managing calendars, scheduling appointments, and organizing meetings.
2. Assist in the preparation and generation of sales reports, presentations, and proposals.
3. Maintain customer databases, update customer records, and ensure accurate and up-to-date information.
4. Process sales orders, quotes, and invoices, and handle order management from initiation to delivery.
5. Collaborate with internal departments to ensure timely and accurate order fulfillment and resolve any issues or discrepancies.
6. Serve as the first point of contact for customer inquiries, providing excellent customer service and addressing their needs promptly.
7. Assist in managing customer accounts, including handling customer requests, updating account information, and resolving customer complaints or concerns.
8. Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the sales team.
9. Assist in the creation and implementation of sales strategies and campaigns, including lead generation and follow-up activities.
10. Maintain inventory of sales materials, collateral, and promotional items, and coordinate their distribution as needed.

Sales support specialist required skills

1. Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
2. Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
3. Attention to detail to ensure accurate data entry, record-keeping, and order processing.
4. Proficiency in using CRM software and other sales-related tools for tracking and managing customer information.
5. Solid knowledge of sales processes and procedures, including order management and customer service.
6. Ability to work collaboratively with cross-functional teams and build strong working relationships.
7. Problem-solving and decision-making skills to address customer concerns and resolve issues promptly.
8. Strong computer skills, including proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with sales analytics tools.
9. Excellent time management skills to prioritize tasks and meet deadlines.
10. Strong customer service orientation with a positive and professional demeanor.

Required qualifications

1. High school diploma or equivalent; Bachelor's degree in business or a related field is preferred.
2. Proven experience in a sales support or administrative role, preferably within a sales or customer service environment.
3. Familiarity with sales processes and CRM systems.
4. Ability to work independently with minimal supervision as well as collaboratively within a team.
5. Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.
6. Availability to work flexible hours, including occasional evenings or weekends as required.
7. Knowledge of the industry or market in which the company operates is beneficial.
8. Exceptional organizational and time management skills.
9. Strong attention to detail and accuracy in data entry and record-keeping.
10. Ability to adapt to changing priorities and handle high-pressure situations with professionalism.

Conclusion

In conclusion, a Sales Support Specialist plays a crucial role in providing essential support to the sales team, ensuring smooth operations and facilitating the achievement of sales goals. This job description template highlights the key responsibilities and requirements of the role, helping businesses to attract and hire the right candidate. By having a dedicated Sales Support Specialist, companies can enhance their sales processes, improve customer satisfaction, and ultimately drive business growth.