Still Awaiting Update on Background Check email template

Why does it matter? 

Generally, if the recruitment process is taking longer than expected, it can be easy for a candidate to assume that they are no longer wanted by the company. This can be damaging, especially if the candidate is a favorable one for the job opening. Thus, it is best to inform them that they are still in contention, and that things are just taking a little longer than expected.

When to send?

Send this email within a few days to a week after internal background checks for the candidate have started, but you have not received an update yet. Promptly sending the email will make the candidate feel valued by conveying that they are still eligible for the role.

What to include?

• A clear update informing them that background checks are taking longer than expected
• A specific deadline by when background checks will be completed (if available)

Please keep in mind that this template can be customized to suit your company's voice and tone. 

Template Email:

Email subject line: [Candidate First Name], Pending Background Check for [Position] at [Company Name]

Hello [Candidate First Name],

I hope this email finds you well. I am [Insert Recruiting manager first name] with the initial candidate screening hiring department for [Insert Company Name].

On behalf of [Insert Company Name], I would like to thank you for your interest in [Insert Position Title]. Our department has received your application for [Insert position title] at [Insert Company Name]. As part of our hiring process, [Insert Company Name] must conduct a standard background check for the position in which you are applying for. 

However, we are still currently awaiting the results from your pending background check. [Insert Company Name] has been using [Insert Platform Name] to conduct background checks for potential candidates for many years. With that being said, it can take some time for the process to come to a close. Generally, it takes about [insert timeframe, e.g. one week, two weeks, etc] for a thorough background check to be completed. 

Our office will inform you once the status of your background check has changed or if there are any unforeseen delays in its processing. In the meantime, please feel free to reach out to us if you have any questions or concerns. 

Warm Regards, 

[Insert Recruiting Manager Name]