Interview Questions to Hire Medical Secretary

Medical Secretaries are responsible for providing front-office support to a doctor’s office or small medical facility. A Medical Secretary’s duties include answering phone calls, welcoming patients when they arrive, responding to patients’ questions, dealing with paperwork, and maintaining schedules and appointments. 

When assessing Medical Secretaries, look for someone who has prior experience in handling electronic medical records, and good knowledge of medical terminology. They should be proficient in MS Office applications, possess excellent organizational skills, and demonstrate a friendly and relaxed style of communication. Candidates who lack attention to detail and do not have previous administrative experience should be avoided.

Role-Specific Questions

• What relevant experience do you have for the role of Medical Secretary?
• What do you like specifically about the medical secretary role?
• Tell me about the best day you’ve had at work and what made it so good.
• What aspects of the job do you like the least and find will most likely wear you down or discourage you?
• How do you handle difficult situations when an angry patient is making a scene in the waiting room?
• How do you schedule patient appointments without overbooking slots?
• How do you respond to multiple patient requests?
• Which medical software do you have experience with, and how proficient are you?
• What skill or trait of yours do you think patients value the most?
• What do you think makes a good Medical Secretary, and why are you the right fit for this role?

Conclusion

Most healthcare systems have been impacted by recent global events, and health facilities require that high-quality standards of care are maintained. This has made patient satisfaction more important than ever. Hence, when you’re hiring a Medical Secretary, you need to make sure they have relevant experience for the role. 

Candidates also need to know what’s trending in the healthcare industry and whether it’s relevant to implement them in the role. 

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