Job Brief
Our lending team is looking for an experienced Credit Officer to come aboard. Your role will entail assessing and sanctioning loan applications, scrutinizing credit risk, and handling loan portfolios.
The preferred candidate should have exceptional analytical skills and effective communication skills and be capable of working competently in a fast-paced atmosphere.
Responsibilities:
- Contact customers regarding overdue payments and negotiate payment plans or settlements.
- Collect and allocate payments, including applying cash receipts to outstanding invoices.
- Monitor accounts receivable and follow up on delinquent accounts.
- Resolve payment discrepancies and disputes, including researching and correcting invoice errors and initiating refunds or adjustments as needed.
- Maintain accurate customer records and documentation, including payment history and correspondence.
- Collaborate with other departments to ensure accurate and timely reporting and analysis.
- Provide excellent customer service to customers and other stakeholders.
- Identify and recommend process improvements and best practices.
- Assist with other accounting and finance functions as needed.
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree in accounting, finance, or a related field is a plus
- Minimum of 2-3 years of experience in collections, accounts receivable, or a related field
- Strong understanding of collections principles and practices
- Familiarity with collections software and systems, such as Skip tracing software, dialer software, FDCPA compliance software, etc
- Excellent communication and negotiation skills
- Strong attention to detail and ability to work accurately in a fast-paced environment
- Knowledge of accounting and finance principles and practices
- Ability to work independently and as part of a team
- Experience in a collections role or in a similar industry is a plus