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Community Manager job description

Use this Community Manager job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
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Job brief

We are looking for a new Community Manager to work with the company’s fanbase by maintaining social media accounts, responding to customers, and reporting recommendations made by customers regarding their wants. Your role will be to develop a deep understanding of the product and work with internal departments to ensure branding consistency.

Responsibilities

  • Take part in engaging image, text, and video content for social media posting.
  • Respond to feedback and customer inquiries in a timely manner.
  • Craft and execute communication and social media campaigns to align with marketing strategies.
  • Keep tabs on digital technology trends.
  • Supervise and report on recommendations and online reviews.
  • Manage and contribute to events to boost brand recognition.
  • Work with sales and technology teams to keep them informed on new features and products.
  • Collaborate with PR, marketing, and communication teams to attain brand consistency.
  • Craft relationships with customers, prospective leads, industry professionals, and the media.

Requirements

  • Bachelor’s Degree
  • 2+ years experience as a community manager
  • Background in organizing and launching events
  • Computer literature
  • Fantastic communication, verbal and written abilities
  • Experience managing social media accounts
  • Understanding of marketing channels
  • Good time management skills and organizational capabilities

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