Computer Support Specialists job description

Job Brief

We are looking for a computer support specialist to provide technical assistance to our clients and employees. You will help install, maintain, and troubleshoot hardware and software issues. You will diagnose and resolve technical hardware and software issues, research questions using available information resources, advise users on appropriate action, follow standard help desk procedures, log all help desk interactions, and administer help desk software.

You will also be responsible for maintaining accurate records of all support requests and resolutions in our help desk software. You will work closely with other members of our IT team to ensure that all systems are running smoothly and that any issues are resolved in a timely manner.

Responsibilities

• Providing technical support to end-users, both in-person and remotely.
• Troubleshooting and resolving hardware and software issues.
• Installing and configuring computer hardware and software.
• Setting up and maintaining networks and connectivity for devices.
• Managing and maintaining databases and information systems.
• Conducting system upgrades and updates.
• Collaborating with other IT professionals to resolve complex issues.
• Creating and maintaining technical documentation and manuals.
• Monitoring system performance and identifying potential issues.
• Providing training and support to end-users on the proper use of hardware and software.

Requirements

• Strong technical knowledge and understanding of computer systems, hardware, and software
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Attention to detail and ability to prioritize tasks
• Ability to work under pressure and meet deadlines
• Customer service-oriented attitude
• Familiarity with a range of operating systems and software applications
• Bachelor's degree in computer science, information technology, or related field (or equivalent experience)
• Certifications such as CompTIA A+, Network+, and Security+ are often preferred by employers