Customer Education Specialist job brief
We are seeking a motivated and experienced Customer Education Specialist to create and implement educational content and resources that help our customers to get the most out of our products and services. The ideal candidate should have excellent communication and organizational skills with the ability to analyze customer needs and create educational materials that address those needs effectively.
Customer Education Specialist responsibilities
- Develop and implement educational content such as webinars, tutorials, and user manuals that help our customers to understand and use our products and services effectively.
- Design and develop training programs to improve product knowledge and ultimately enhance the customer experience.
- Collaborate with cross-functional teams such as product development, customer support, and sales to gather feedback and incorporate that feedback into the materials used for training customers.
- Conduct periodic needs assessments to identify gaps in customer knowledge and develop courses or other educational materials to fill those gaps.
- Maintain user manuals, documentation, and other educational materials to ensure these materials remain current and comprehensive.
- Monitor and evaluate training programs to ensure they are effective and make appropriate changes or updates as needed.
Requirements
- Bachelor's degree in Education, Instructional Design, or a related area with a minimum of 2 years’ experience working in a customer education or training role
- Ability to communicate effectively with customers, cross-functional teams, and other stakeholders
- Strong organizational and time management skills
- Proficiency in using Learning Management Systems (LMS), content creation tools, and web conferencing platforms
- Ability to analyze and interpret data to make informed decisions regarding training and educational content
- A strong commitment to continuous learning and skill development
- Experience working with a range of customer demographics, knowledge and understanding of adult learning principles
- Strong project management skills including the ability to scope projects, create and execute project plans, and manage multiple priorities and deadlines
If you meet the criteria listed above and have a passion for customer education and engagement, please apply with your resume and a cover letter highlighting your experience and qualifications for this role.
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