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Customer Service Manager job description

This Customer Service Manager job description template can be used to advertise open positions in your company. Customize the requirements and responsibilities according to the specific needs of the role.
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Job brief

We are looking for a seasoned customer service manager to deliver top-notch customer support and spread this concept throughout the company. Maintaining the department's profitability and effectiveness while increasing customer satisfaction, loyalty, and retention rates and exceeding customer expectations are the goals.

Responsibilities

  • Enhance the customer experience, engage customers, and support organic growth.
  • Take responsibility for consumer complaints and see them through to completion.
  • Establish a clear mission and implement techniques geared toward achieving it.
  • Create service guidelines, regulations, and standards.
  • Maintain thorough records and record your interactions with customers.
  • Analyze data and create reliable reports.
  • Serve as a point of contact and communication between management, sales, and customer service representatives.
  • Organize and oversee the processing of orders, the resolution of issues, the representation of correspondents, and telephone conversations.
  • Recruit, train, and mentor customer service representatives and foster a culture that will enable them to succeed through encouragement and empowerment.
  • Keep abreast of market trends and employ best practices as necessary.
  • Utilize assets and manage resources to meet both qualitative and quantitative goals.
  • Follow and oversee the authorized budget.
  • Keep a clean workflow in accordance with priorities.

Requirements

  • Bachelor's degree in Business Administration or a related field
  • Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
  • Excellent understanding of management techniques
  • Knowledge of customer service tools, databases, and software at a working level
  • Knowledge of the most recent developments in technology and applications in the industry
  • The capacity to lead and think strategically
  • Advanced troubleshooting and multi-tasking abilities Strong client-facing and communication skills
  • Customer-centric mindset

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Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize, it is a must-have.
Ahmed Firdaus
Director - MRI Network, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. Whenever I ask something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful recruitment. The support team is also excellent with very fast response time.
Edmund Yeo
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.
Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
Ahmed Firdaus
Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

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