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Debt Collector job description

This Debt Collector job description template can be used to advertise open positions in your company. Customize the requirements and responsibilities according to the specific needs of the role.
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Job brief

We are seeking a dependable debt collector to contact debtors and recover unpaid debts from their creditors. You'll be in charge of finding a way to get the money back as quickly as you can.

 A debt collector needs to be patient, kind, and committed to their mission. They also need to be persistent. For this role to be successful, excellent communication skills and a sense of urgency are crucial.

Responsibilities

  • Follow up on allocated accounts to find unpaid debts.
  • Develop a strategy to collect unpaid debts.
  • Find and get in touch with the debtors to ask about their payment status.
  • Discuss payment terms or deadlines.
  • Respond to inquiries or grievances.
  • Answer all inbound calls, making sure to follow policy and procedure by providing scripts and disclosures to debtors.
  • Track inbound and outbound calls, do quality control checks and follow up with the supervisor using daily reports and forecasting objectives.
  • Investigate and correct errors.
  • Develop ways to hasten collection by negotiating payment schedules.
  • When you can, establish a relationship of trust with your debtors to prevent future problems.
  • Regularly update account status and database. 
  • Notify supervisors of debtors who are unwilling or unable to pay as needed.
  • Observing the rules when taking legal action is unavoidable.

Requirements

  • Must possess a high school diploma
  • Proven track record as a debt collector
  • Must be able to perform successfully under deadline strain
  • Understands pertinent legal requirements
  • Familiarity with databases and MS Office suites
  • Excellent interpersonal and communication abilities
  • Ability to be courteous and empathetic without equating it with a lack of confidence

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Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
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Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
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Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

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