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Desktop Support Engineer job description

Use this Desktop Support Engineer job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
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Job brief

We are seeking a detail-focused, service-driven, confident, and friendly Desktop Support Engineer to join our team! The ideal candidate will have a strong background in IT and great customer service skills to match. The focus of the role is to assist personnel with desktop issues they are having, including hardware and software, to get them back up and running as quickly as possible.

Responsibilities

  • Be the first point of contact for personnel who are experiencing technical issues with their computer.
  • Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having,
  • Use various methods to check their desktop, including logging into it remotely if required.
  • Perform updates and upgrades to computers, hardware, and software as needed.
  • Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
  • Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
  • Update the status of repairs on the online system.
  • Explain issues in simple and understandable terms to the person you are assisting.
  • Liaise with other Helpdesk agents to gain support in fixing bigger issues.
  • Report any service outages or major problems to senior IT team members.
  • Work in line with company service levels.
  • Respond to help requests as soon as possible.

Requirements

  • Associates Degree in Information Technology
  • 2 years' experience in a similar role
  • Detail-focused, with good computer skills
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Polite and friendly nature
  • Kind and helpful, able to work to company guidelines and policies
  • Strong problem-solving skills
  • Good technical knowledge of computers, hardware, and software accessories

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Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
Ahmed Firdaus
Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

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