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Duty Manager job description

Use this Duty Manager job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
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Job brief

We are seeking a detail-focused, professional, and approachable Duty Manager to join our team! The ideal fit for the role will have a wealth of experience in supervising team members and setting goals and targets for their team. The focus of the role is to supervise the staff on the floor, addressing and de-escalating any issues that arise during working hours, ensuring productivity, and developing management reports.

Responsibilities

  • Oversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift.
  • Hold team meetings and huddles to discuss the shift’s requirements and expectations.
  • Ensure that team members are completing their duties to a high standard and being productive during their working hours.
  • Manage the staff rota and schedule, ensuring sufficient cover at all times.
  • Assist team members with paid time off requests and approve them, ensuring adequate cover remains.
  • Assist team members with any problems or difficulties they may have, including friction or disagreements between team members.
  • Complete quarterly and annual performance reviews with the team.
  • Set and achieve business goals such as KPI’s for the selected location.
  • Assist the accounting department with preparing payroll.
  • Provide insight and leadership when needed.
  • Ensure staff grievances are seen to.
  • Ensure the highest level of customer service for customers.
  • Book any training required for team members.
  • Follow health and safety guidelines at all times.
  • Prepare management reports pertaining to budgets and or productivity and performance.

Requirements

  • High School Diploma or above
  • 2 years' experience in a supervisory-level role or management role
  • 5 years' experience in the customer service industry
  • Strong leadership skills
  • Detail-focused, with good computer skills
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Able to write reports
  • Physically able to lift up to 15kg
  • Good understanding of health and safety in the workplace
  • Strong problem-solving skills

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International Director - JB Hired
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Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
Ahmed Firdaus
Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

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