Employee Relations Specialist job description

Job brief

We are seeking a personable, adaptable, and dynamic Employee Relations Specialist to join our Human Resources department. The ideal candidate will have experience in the HR & Employee Relations function with experience in leading change and building lasting employee relationships within a business, as well as a good understanding of the HR department functions and requirements. The focus of this role is to identify requirements within the department and develop new and innovative ways to reduce staff turnover rates and improve overall morale.

Responsibilities

• Collaborating and communicating with employees to understand their concerns.
• Counseling and providing guidance and support to the employees and resolving their issues.
• Understanding and knowing the company’s benefits and compensation programs and packages.
• Investigating and identifying the root cause of issues and misunderstandings within various departments.
• Obtaining and maintaining employee details and keeping the database up to date.
• Observing and tracking employee's performances at regular intervals.
• Keeping an up-to-date record of promotions and benefits given to the employees.
• Organizing and attending employee training sessions.
• Assisting with the HR department's recruitment efforts in hiring new employees.
• Designing induction and orientation programs for new hires.
• Assisting with termination decisions and attending and recording exit interviews and taking on board feedback.
• Performing background checks for new hires were required.
• Assisting with the organization of physical exams of employees where required.
• Aiding communication between management and employees and resolving issues.
• Ensuring the company’s policies are kept up to date and in line with industry best practices.
• Discuss issues, concerns, and relations matters with senior management personnel.
• Attending conferences and events as an employee liaison to keep up to date with current trends and possible improvements.

Requirements

• Bachelor’s degree or above in Human Resources, or a related field, or equivalent work experience and education
• Demonstrated work experience as an Employee Relations Specialist, or a similar role
• In-depth understanding of employee policies and laws
• Ability to multitask and effectively prioritize own workload
• Outstanding communication skills both written and verbal, with excellent interpersonal skills and the ability to converse with various types of people from multiple backgrounds and cultures
• Good listening and counseling abilities
• Proficiency in MS Office Tools such as Excel, Word, Outlook, and PowerPoint
• Outstanding negotiation skills and influencing skills
• A good listening ear
• A strong eye for details and accuracy
• Well-developed critical thinking and decision-making skills along with excellent problem-solving abilities
• Ability to lead, delegate effectively and motivate a team
• Sound approach and understanding of the importance to maintain sensitive and confidential information