Host/Hostess job description

Job brief

We are seeking a service-focused, detail-oriented, professional, and personable Host/Hostess to join our service team. The ideal candidate will be well versed in providing outstanding guest experiences and have a good knowledge of service levels and provide great customer care. The focus of the role will be to greet, serve and assist guests at specific functions or events running at the hotel.

Responsibilities

• Meet and greet guests attending the event, conference, or hotel in general.
• Serve food, and drinks including canopies to guests around the event and engage in polite conversation if required.
• Make recommendations about drinks choices, and provide ingredient information about the food or snacks being served.
• Ensure that all drinkware and cutlery are clean and polished.
• Be presentable and professional for all events.
• Provide guests with required directions such as to the bathroom or any other areas they may wish to explore.
• Provide information on the schedule of the event and timings.
• Liaise with other hosts/hostesses to resolve guest issues and provide excellent service to guests and attendees.
• Tend to guest needs, ensuring they have everything they need throughout the event.

Requirements

• Previous experience as host, hostess, guest relations personnel, or other related role
• Able to prioritize your workload efficiently
• Excellent communication skills both written and verbal with well-developed interpersonal skills
• Excellent problem-solving abilities
• Able to communicate confidently in both speaking and writing
• Ability to provide excellent customer service experiences for guests
• Presentable and professional at all times for every event
• Able to work on a flexible schedule sometimes at short notice