Job brief
We seek a customer-focused, service-oriented, and friendly Hotel Concierge to join our team! The ideal candidate will have exceptional customer service skills, good problem-solving abilities, and be friendly and professional. The role will assist guests by providing in-depth knowledge of local attractions, restaurants, and other services and activities they may find appealing.
Responsibilities
- Being the first point of call for guests arriving at the hotel.
- Assist guests with questions and recommend various nearby attractions, activities, and eateries in the local area.
- Assist guests with booking tickets and taxis.
- Ensuring guests are satisfied with their room and stay and tending to any requests or queries they may have.
- Ensuring a list of regular guests is kept in place, and special packages and promotions are offered to them.
- Provide excellent quality support and customer services to all guests.
- Assist with arranging events at the hotel such as weddings, conferences, etc.
- Maintain a good level of health and safety for both other staff members and guests.
Requirements
- GED or an Associates degree in hospitality or customer relations or other related field, or 2 years experience in a similar role and equivalent education
- Excellent written and verbal communication skills
- Customer-focused attitude, with an approachable and friendly demeanor
- Excellent telephone manner
- Good knowledge of the local area and attractions
- Good computer skills with a knowledge of Microsoft tools such as Word and Excel
- Hands-on experience of being the first point of call for guests in a busy and serviced-focused environment
- Able to meet and exceed KPIs and work well under pressure
- Excellent problem-solving abilities
- Good attention to detail
.webp)
.webp){kind=logo}
.webp)
.png){kind=small}
