Hotel Manager job description

Job brief

We are seeking a dynamic, personable, and professional Hotel Manager to join our bustling hotel. The ideal candidate will have a broad range of experience within the hospitality industry, specifically within the supervisory and management sector. The focus of the role is to ensure the hotel works in line with current laws and best practices as well as ensure the profitable and operationally viable running of the hotel.

Responsibilities

• Supervise all workers, including receptionist, kitchen staff, housekeeping staff, and office employees alike ensuring clear and achievable objectives and KPIs are set.
• Plan and allocate activities, responsibilities, and initiatives to develop and achieve the most operationally efficient operating model.
• Effectively control the budgets and expenses and analyze financial information, along with monitoring sales, and monitoring the profits.
• Create, develop and implement an efficient marketing strategy for the hotel to promote all services available within the establishment.
• Liaise with clients where applicable including welcoming them, resolving any escalated complaints, and solving any problems that arise, as well as offering local information on attractions, etc.
• Monitor and manage the maintenance team, and where required liaise with external suppliers to quickly resolve maintenance issues, work with external agencies to ensure that staffing levels are always at the required operational level and ensure proper coverage.
• Collaborate with external vendors, such as suppliers, agencies, and events companies alike.
• Complete regular inspections of all facilities within the hotel and ensure compliance is adhered to at all times, ensuring proper health and safety standards are met.

Requirements

• Bachelor’s degree or above in Hospitality, Human Resources, Business Administration, or other related field, or equivalent experience and education
• Excellent leadership skills with the ability to effectively delegate
• Service focused attitude with an emphasis on providing excellent customer service
• Good problem-solving abilities
• Proven knowledge of food hygiene, food rotation, and inventory management
• Excellent communication skills both written and verbal
• Proficient with the use of computer packages such as Microsoft Office, Excel, and Word
• Demonstrated ability to calculate numbers, financials and provide detailed reports
• Ability to cover shifts at short notice and be flexible