Blog

Junior Customer Support Specialist job description

Use this Junior Customer Support Specialist job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
TAble of content
share on

Download this resource!

Oops! Something went wrong while submitting the form.

Job brief

We are seeking a detail-focused, service-driven, confident, and friendly Junior Customer Support Specialist to join our team! The ideal candidate will have demonstrated experience in providing outstanding service and assistance to customers, be adept with de-escalating and resolving customer complaints, and be polite, professional, and approachable. The focus of the role is to assist customers with general queries, along with complaints.

Responsibilities

  • Be the first point of contact for customers seeking assistance.
  • Listen to customers, their needs, and complaints and develop effective solutions to resolve their problems.
  • Speak with customers both on the phone, via email, and, if required, in person to resolve their issues.
  • Escalate serious problems to the management team.
  • Ensure customers are followed up with, either by phone or email.
  • Work as part of a team to achieve customer service goals and objectives for the company.
  • Work in line with company operating standards.
  • Keep customers' information, along with their complaint or query information, up to date and log the progress on the internal system.
  • Send out resolution emails to customers once their complaint or query has been resolved.
  • Think outside of the box and develop new ideas or customer initiatives that could benefit the team as a whole.
  • Be polite, kind, and courteous to customers at all times, even if they are being difficult.

Requirements

  • High School Diploma or above
  • 2 years' experience in the customer service industry
  • Detail-focused, with good computer skills
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Polite and friendly nature
  • Kind and helpful, able to work to company guidelines and policies
  • Strong problem-solving skills

Explore how Manatal can Fit
your Business

Receive an overview of Manatal platform from a product expert.

Get started with Manatal

Our 14-day free trial allows anyone to explore the platform without commitment, while our team is committed to providing support and guidance throughout the process.
Data migration from your existing recruitment software
Team training for a fast and smooth onboarding
Transparent and flexible pricing without lock-in contract
Highest security protocol as standard (SOC II Type 2)
24 / 5 support availability via live chat
All-in-one platform covering all your recruitment needs

Transform the Way You Recruit Today.

World-leading Recruitment Software for Talent Acquisition and Recruitment Professionals.
900,000+
Recruitment processes managed.
10,000+
Active recruiting teams.
135+
Countries.
Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize, it is a must-have.
Ahmed Firdaus
Director - MRI Network, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. Whenever I ask something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful recruitment. The support team is also excellent with very fast response time.
Edmund Yeo
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.
Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
Ahmed Firdaus
Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

Try Manatal for free during 14-day with no commitment.

No credit card required
No commitment
Try it Now