Medical Office Manager job description

Job brief

We are seeking a diverse, professional, and dynamic Medical Office Manager to join our team. The ideal fit for the role will have a demonstrated background in healthcare and proven experience in leadership. The key focus of the position is to ensure the smooth running of the medical office, oversee various team members, ensure high productivity and reduce costs where possible.

Responsibilities

• Set department objectives and KPI’s with senior management.
• Assist with the hiring, onboarding, and training of new employees.
• Complete rollouts and training for new systems or tech initiatives being run by the business.
• Assist the team with training and development, mentoring, and improvement.
• Ensure the inventory is correct, approve invoices and pass them over to the accounts department for payment.
• Develop and provide informative reports for senior management, showcasing the department's achievements or failures.
• Assist with the development of achievable and manageable SLA’s for the department.
• Hold quarterly or annual appraisals with team members.
• Address team members' concerns and resolve conflicts where needed.
• Ensure that work quality standard is maintained, working in line with company policy.
• Maintain an excellent level of discretion, confidentiality, and tact when required.

Requirements

• Bachelor's degree or above in business management or business administration or related field
• Minimum of 5 years’ experience within a medical office setting
• Minimum of 2 years’ experience as a supervisor or manager in a similar setting
• Excellent leadership abilities
• Strong communication and interpersonal skills
• Excellent computer skills, ability to adapt to changing and improve technologies
• Adept with training and mentoring others
• Highly organized
• Able to prioritize own workload and the workload of others
• Strong reporting and analytical skills