Meeting Manager job description

Job brief

We are seeking a dynamic, driven, and service-focused Meeting Manager to join our team. The ideal candidate will have a broad range of experience in the hospitality sector and have excellent organizational skills, the focus of the role will be to ensure a fantastic experience for persons using the meeting facilities at the establishment as well as managing bookings and ensuring relevant rooms/space is available.

Responsibilities

• Inspect meeting rooms to ensure they are clean, and of good standard.
• Ensure inspections are complete before meeting parties leave to check for damages and apply applicable charges.
• Inspect public areas such as landings, stairways, and walkways to ensure they are clean and obstacle-free, and to ensure health and safety regulations are being adhered to.
• Inspect furniture to ensure that they are in good condition.
• Manage the schedule of meeting rooms to ensure availability when required.
• Book meeting rooms out for meetings that are on the calendar to ensure no double booking.
• Arrange and order food deliveries for meetings that require catering.
• Arrange and order beverages for meetings that require drinks.
• Ensure suitable equipment is in the meeting rooms such as whiteboard or overhead projectors.
• Meet and greet attendees of meetings and direct them to the correct room for their meeting.
• Arrange for stationary to be present if required, such as notebooks and paper and pens.
• Answer any questions that attendees may have.

Requirements

• Bachelor’s degree or above in hospitality or related field
• Minimum of 2 years of experience in a conference, administrative or schedule management position
• Excellent communication skills both written and verbal
• Excellent problem-solving skills
• Great customer service skills
• Confident with all computer programs including, Excel, Word, and Outlook
• Experience with providing reports and providing detailed presentations