Job brief
We are seeking an experienced and proactive Operations Supervisor to join our team. The candidate who is selected for the role will be accountable for guaranteeing the effective and streamlined functioning of business operations, including overseeing staff, managing budgets, and developing and implementing policies and procedures.
Responsibilities
- Supervise and lead a team of operational staff to ensure effective and efficient operations.
- Develop and implement operational policies and procedures that comply with company standards and objectives.
- Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
- Work with management to develop and manage departmental budgets.
- Communicate with clients and stakeholders to ensure operational excellence and customer satisfaction.
- Ensure compliance with legal and regulatory requirements.
- Identify opportunities for process improvement and innovation.
- Train and develop staff to improve their performance and ensure adherence to company policies and procedures.
Requirements
- Bachelor's degree in business administration or a related field
- Proven experience in operations management or a related role
- Excellent leadership and management skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and other relevant software
- Knowledge of industry standards and regulations
- Ability to multitask and prioritize tasks efficiently
- Strong attention to detail and accuracy
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