Job brief
We are seeking a people-focused and service-driven Retail Trainer to join our team! Our ideal candidate will have a strong background in retail and the customer service industry and a first-hand understanding of the industry and the requirements of team members. The focus of the role is to provide advanced training to new and existing retail staff on company policies, procedures, and best practices.
Responsibilities
- Review and analyze current process functions, from hiring to training and career development.
- Develop effective plans to improve various aspects of the business's training and development models.
- Oversee and manage the company's new hire training programs.
- Lead the team members in training sessions and answer any questions they may have.
- Develop and implement effective training plans, content for training sessions, and matrixes to keep track of staff training.
- Collaborate with various departments to identify and solve potential issues relating to training and staff coverage.
- Collate data and information from various departments and use them to curate accurate training reports.
- Work with various department managers and executives to present and discuss information on training performance.
- Ensure continuous improvement plans are in place for regular training and development.
Requirements
- Bachelor's degree in Human Resources, Business, or a similar field would be an advantage
- Minimum of 3 years of previous experience in a similar role
- Strong understanding of staff relations and training demand
- Excellent data analysis skills
- Ability to communicate with internal and external team members
- Strong communication skills, both written and verbal
- Good interpersonal skills with the ability to build strong relationships
- Good listening skills, with high levels of attention to detail
- Strong working knowledge of Microsoft office platforms
- Ability to multi-task and prioritize own workload
- Able to understand and work in line with SLA’s and KPIs
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