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Shift Manager job description

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Job brief

We are on the lookout for a driven, focused, and dynamic Shift Manager to join our growing team! The ideal candidate will have a wealth of experience in the hotel and accommodation industry with prior supervisory or management roles. The main focus of the role is to provide reports on the performance of the shifts you are overseeing and deal with issues and concerns that arise during the shift.

Responsibilities

  • Collaborate with managers within the hotel to ascertain the requirements and particular activities taking place during the shift.
  • Monitor the team’s performance from the shift and provide reports and notes to other management personnel.
  • Delegate and organize the team to ensure efficient and productive work is completed to ensure the department functions are completed seamlessly and with outstanding service levels.
  • Order supplies, and manage inventory and stock rotation for required items such as PPE, key cards, and others.
  • Liaise with the guests to ensure the guest experience has met their expectations and gain feedback from guests about their stay.
  • Ensure the check-in and check-out functions run smoothly and oversee the issuing of cards and the hotel housekeeping staff.
  • Ensure that the reception and operations team are performing to their best ability by completing regular performance reviews and addressing any issues that arise.
  • Liaise with and utilize external vendors where required, for example, agencies, to provide extra staff when required.
  • Collaborate with the HR department to hire and train new staff as needed.

Requirements

  • Degree in Business Administration or related field. Or, 2 years of experience in a similar role and equivalent education
  • Excellent communication skills both written and verbal
  • Confident communicator, with experience managing people from different backgrounds
  • Great attention to detail
  • Excellent leadership abilities
  • Good problem-solving abilities
  • Sound knowledge of Microsoft Office including Word, Excel, and Outlook
  • Working knowledge of booking systems and switchboards
  • Excellent organizational skills with the ability to set and achieve KPIs

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Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
Manatal is the best ATS we worked with. Simplicity, efficency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize. it is a must-have.
Ahmed Firdaus
Director - MRINetwork, Executive Search Firm
I've been using Manatal for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. whenever I asked something they come back to me within minutes.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using Manatal and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would required for successful requirement. The support team is also excellent with very fast response time.
Kevin Martin
Human Resources Manager - Oakwood
Manatal is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to Linkedin and other job boards. The team at Manatal is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
Manatal has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using Manatal for talent sourcing and it is the best platform ever. I am so impressed, the Manatal team did an excellent work. This is so much awesome, I am recommending the solution to all recruiters I know.

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