Remote Working

How to manage your staffing agency remotely

Remote work is now one of the new normals, and it’s here to stay.

A study by Upwork estimated that 73% of all companies will have remote workers and 33% of full-time employees will work remotely by 2028. That’s a very huge number considering that it’s the entire global workforce we’re talking about.

With the current situation going on, we’ve headed there already. People have been discovering the benefits that it brings. Some are even saying that remote workers are outperforming their office counterparts. mentioned that 65% of people believe that remote work boosts their productivity.

Sounds amazing, right? However, how exactly does this affect staffing agencies?

What does remote work have to do with staffing agencies?

The future of work is constantly changing. With technology on the rise and various trends emerging due to multiple factors, remote work is becoming integral to business operations.

Staffing agencies must take heed of what’s happening and understand the changing landscape, especially given that they have to deal with both clients and candidates. Only then will they be able to invest in technology, plan accordingly, and thrive in their business.

What are the benefits of remote recruitment for staffing agencies?

Sourcing and hiring top talents have always been challenging for recruiters, but it has been exacerbated with the rise of the ongoing COVID-19 pandemic. There are new risks and uncertainties that companies, recruiting agencies, and talent acquisition professionals themselves have to continually think about.

However, several benefits come with remote recruitment and hiring, albeit difficult. Here are some to name a few:

  • Remote recruitment allows staffing agencies to bring in talents outside their borders. They are not limited to their current location.
  • The concept of remote working can save costs as no expenses are needed for live interviews, office spaces, relocation fees, and more.
  • The remote work system is more flexible for all. This allows greater availability and accessibility for both clients and candidates.

How can a staffing agency capitalize on this opportunity?

Even if some jobs are not feasible for remote working (i.e. health care, on-site production, manufacturing, logistics, etc.), many jobs can be a better fit like marketing and advertising, sales, designing, accounting, and, of course, recruitment.

You just need to focus on jobs that your agency can cater to. You’ll never know: sometimes the talent that you’re looking for is outside your client’s location. It can be someone across the borders.

Don’t let geographic distance be a hindrance to filling the vacancy. Embrace remote work and strengthen the workforce by recruiting qualified candidates wherever they are.

If you want to seize this opportunity, you have to consider three important factors.

3 Important Factors to Consider When Managing Staffing Agency Remotely


A staffing agency is all about relationships. If you want to have a successful and long-term one, communication is the answer. It’s the key to successful recruiting, assigning, and placing remote workers. 

You have to make sure that your recruiter has the resources that they need to communicate from all over. For example, investing in technology like Manatal can be a good idea. It’s a recruitment software that has dual recruitment customer relationship management (CRM) and applicant tracking system (ATS) capabilities.

You can also invest in a good video conferencing system for your team, so they can do video calls without interruption. This is a great way to reach out to clients and candidates apart from emails and texts.


Of course, recruiting is an important factor to consider. This means that you have to consider all the necessary ways where your talent acquisition professionals can hire properly. 

Being able to post on premium job boards is one way. For instance, Manatal allows you to post on Indeed, Monster, Linkedin, Facebook, Google for Jobs as well as many more local and specialized job boards. Amazing, right?

There are other platforms that you can go to maximize your hiring efforts. You just have to brainstorm which you can effectively and efficiently leverage.

Company culture

Lastly, before you consider managing your staffer firm remotely, think about your current company culture.

Is your corporate culture aligned with your desire to work remotely? Will your staff accept it wholeheartedly and be able to deliver output without compromising quality? Ponder upon these questions.

Once you have fostered such a change, it’s time to maintain the newly-instilled culture. Here are some creative ways that can help:

  • Create a group chat for your team so they can talk regularly and get used to online communication
  • Host online team buildings (i.e. every first Friday of the month, host a company activity night)
  • Send care packages every once in a while (i.e. some companies give a “WFH care package” to their employees to help them adjust to the new work environment better)
  • Be mindful of your actions and ensure that opportunities for growth are applicable online as if they were in the office
  • Update company career page and improve employer branding by showing your current culture
  • Ask testimonials from employees who are now remote workers
  • Create a blog and write relevant topics that can include remote work
  • … and more!

Tip: If there are several remote workers in a certain area, you might want to consider giving them a co-working space pass. Nowadays, co-working spaces are trending. It’s an excellent way to work productively and network with other people in the office, too.

Best Practices to Managing Staffing Agencies Remotely

The hiring process for various companies and staffing agencies has changed ever since the COVID-19 pandemic started. Various trends have emerged like conducting recruitment phases virtually like interviewing, onboarding, training, and many more. Companies are also learning how to upskill and reskill to maximize the workforce.

There are many developments over the past year and recruiters must learn how to adjust to successfully do their job. Otherwise, they will risk losing clients and failing to recruit quality candidates.

If you want to better your current recruiting methods, it’s necessary to keep these 8 best practices in mind:

Set Goals

First and foremost, you must establish a clear set of goals for you and your team. With such KPIs in mind, you will be able to determine a clear path and follow through consistently.

Without a guide, you can be all over the place and your recruiters will fail to meet targets. Talk amongst your partners and lay down a framework or methodology for your staff to rely on.

After that, meet with your recruiters and tell them what is expected of them in terms of sourcing, negotiating, onboarding, and more. You can do alignments every week, monthly, or quarterly to be aware of what’s happening all the time.

Train your recruiters

The complexity of remote recruiting can be simplified once your recruiters have a clear idea of what they’re supposed to do and how they are going to do it.

You have to manage your staff and equip them with relevant knowledge and skills. These will be helpful if you want them to breeze through their work. Learn how to invest time and resources in doing so.

Do in-house training, attend webinars, learn to exchange healthy feedback, purchase required tools, and many more. These will be what makes up a high-performing recruiter in your recruiter agency.

Promote the use of recruitment software

One of the best practices in recruitment shaped by the pandemic is learning how to utilize cutting-edge tools and technology in your workflow.

Our software, Manatal, can be ideal because it has dual recruitment CRM and ATS capabilities. You’ll hit two birds with one stone with our recruitment SaaS. You can seamlessly coordinate with prospective and current clients, and, at the same time, be able to source talents effortlessly.

(READ: What is a Recruitment CRM? Read more about it here)

Other software can help boost recruiter productivity, too. Payroll software, video interview tool, and assessment tests tool to name a few.

Focus on video interviews 

With remote recruiting, communication is always flexible. Conducting interviews online can be in the form of email, call, or video interviews. We suggest that you focus on the latter because it’s the closest that you can do to imitate in-person recruitment.

Through video interviews, you will be able to see things that you won’t otherwise, say, you talk via email.

All these can help you come to an informed hiring decision. You, of course, would want to be confident in the people you hire amidst the uncertainties. It’s optimal to avoid bad hires as much as possible because, nowadays, all additional and unnecessary expenses can hurt the business.

Think about your employees’ work-from-home set-up

You might be able to provide the tools and resources needed by the recruiters to do their work excellently. However, have you thought about their working environment at home?

Do they have a proper background while talking to clients and candidates? Is their internet speed decent enough to avoid interruptions? Is the video and microphone quality of their laptop or camera okay? Invest in all these because it will reflect on your agency’s professionalism and credibility.

Think of virtual hiring the same as when you do face-to-face meetings. You must be presentable and eloquent. If not, the person that you’re talking to would lose interest. That can be bad for your sales.

Consider staffing pricing carefully

The business will be tough for everyone. That means considering your pricing strategy very carefully if you want to persuade people to work with you.

Your service fees should justify what clients will get in terms of quality and speed. Keep in mind all the effort and technology invested, too, when thinking about the price.

There are online pricing calculators available online if you wish to have a guide while still learning how to do it yourself. It can automate certain fields like payroll expenses, cash flow projections, and more for a more sound strategy.

You may also want to hire a consultant for this who knows the ins and outs of the industry.

Get staffing back-office support

Running a staffing firm can be tedious because there are so many components at play. If you navigate through the business without complications and maximize your efforts, it’s also an option to outsource services yourself.

Be it outsourcing payrolls, compliance, and back-office support needs, you should learn when to avail them to improve your sales. For example, if you have tons of client demands and you only have little manpower, it can be beneficial to work with a third party.

Not only will they do the work for you, but you’ll be able to keep your clients satisfied-- resulting in a long partnership with them. Just be sure to brief such companies on what you need and expect to avoid confusion.

Give your staff a healthy work-life balance

Last but not the least, it’s a great practice to give your recruiters a healthy work-life balance. Working from home or anywhere remotely can be draining. It’s almost invading your personal space and having work chasing you 24/7.

Give leeway to your staff and allow them to rest and have protocols on when they can get a break from work. As an agency, you would know how demanding clients can be. They may even call on weekends! 

Set rules and regulations so your recruiters will have peace of mind. When they are recharged and refreshed, it will have a positive impact on their performance.

Manage your team well, and you’ll be able to manage your staffer agency impeccably.

Remote recruiting for a staffing agency is hard, but not impossible

It’s going to be tough for such an industry with fast-paced movements and rigorous recruitment processes, but it’s not impossible to manage and transition smoothly to remote work.

By taking into account the several factors involved and actively applying the best hiring practices, you would be able to reap the rewards that come with it. You’ll get more clients and candidates from anywhere in the globe and your business will have the opportunity to scale exponentially.

There are several hurdles to overcome but implementing the right strategies, using modern tools and technology, and not neglecting the human aspect of it all would help you drive success.

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